Mail-in console repair, without the mystery. Here's exactly what happens from the moment you check out to the moment your console is back in your hands.
1. Pick your repair and check out
Choose your console's brand under Start a Repair, find your device, and select the service you need. Prices are listed up front — no quote request, no waiting to find out what it costs.
Not sure what's wrong? Order a diagnostic for your device instead. We'll find the fault and quote you before any repair work happens, and the diagnostic fee is credited toward the repair if you go ahead with it.
Shipping is a single flat fee at checkout that covers transit both directions. You won't be charged again to get your console back.
2. Get your prepaid label
Within one business day of your order, we email you a prepaid shipping label. Print it, tape it to your box, and drop it off with the carrier shown on the label.
Local to DFW? Drop your console off instead — no shipping fee, no label needed. Two spots in North Richland Hills, both on Rufe Snow:
| The UPS Store | Found It Electronics & Video Games | |
|---|---|---|
| Address | 5600 Rufe Snow Dr, Ste 114 | 6238 Rufe Snow Dr #124 |
| Mon–Fri | 8:30 AM – 7:00 PM | 10:00 AM – 7:00 PM |
| Saturday | 9:00 AM – 5:00 PM | 10:00 AM – 7:00 PM |
| Sunday | 11:00 AM – 4:00 PM | 12:00 – 7:00 PM |
Hours may vary on holidays — check before you head over.
Order online first, then bring your console in boxed with your order number written clearly on the outside of the box. That number is how we match your device to your repair — without it, we can't identify whose console we're holding.
3. Pack it properly
This part matters more than people expect. A console rattling around in an oversized box, or crammed into an undersized one, is the most common way devices get damaged in transit.
- Use a sturdy box with a few inches of room on every side
- Cushion all around with bubble wrap, foam, or crumpled paper
- Tape it well — corners and seams
- Send the bare console only. No games, memory cards, controllers, cables, or accessories unless we asked for them
- Dropping off locally? Write your order number clearly on the outside of the box
And before it goes in the box: back up your data. Saves, profiles, downloads, and files can be lost during many repairs, and we can't recover them.
4. We receive and inspect
When your console arrives, we photograph and inspect it, then confirm the fault you reported.
If everything matches what you ordered, we get to work. If we find additional damage, a different fault, or something that changes the job, we stop and contact you with options and a revised price. Nothing extra gets done — and nothing extra gets charged — without your say-so.
5. We repair it
Your console is worked on at a proper bench with proper tools by someone who does this every day. Replacement parts are new or refurbished, sourced to meet or exceed the function of the original component.
We'll keep you posted along the way. If something takes longer than expected — a part's on backorder, the fault turned out to be deeper than it looked — you'll hear it from us rather than wondering.
Typical turnaround: 5 business days from the day your console reaches our bench. That's repair time — shipping in either direction is on top of it. It's an estimate rather than a guarantee; parts, carriers, and surprises inside the case all play a part.
6. Testing and return
Before anything ships back, we test the repair and check that the console does what it's supposed to do.
Then it's packed up and sent back to you on the return half of the shipping you already paid for. Your 90-day warranty starts the day it ships.
What if it can't be fixed?
Sometimes a device is beyond economical repair — that's most common with liquid damage, board-level faults, prior repair attempts, and older hardware where a fault only reveals itself after disassembly.
If we can't complete your repair, you get a refund of the repair price less a $49 bench fee for diagnosis, disassembly, and testing labor, and your device comes back to you at no extra shipping cost. Where a particular repair has a meaningful chance of not succeeding, we tell you in the product description before you buy — including roughly how often it works.
Working on retro hardware
Old consoles are a specialty of ours, and they come with honest caveats. Decades-old plastics get brittle, clips snap, screws strip, adhesives fail, and components sitting near the end of their service life sometimes give out during perfectly normal disassembly.
We take real care with vintage systems. But we won't promise that a thirty-year-old shell will survive being opened, and we'd rather say so up front than after. Our full position is in the Terms of Service.
Questions before you send?
Email admin@senditconsolerepairs.com. We'd rather answer three questions before you ship than surprise you afterward.