Please read before placing your order. By checking out, you confirm you have read and agree to our Terms of Service and 90-Day Limited Warranty.
Shipping
Shipping is a flat fee charged at checkout that covers both directions — your device to us and back to you. After ordering, we email you a prepaid shipping label within one business day.
You are responsible for packing your device securely. Damage caused by inadequate packaging is not covered. We photograph the condition of every device on arrival.
Local drop-off customers are not charged shipping and do not receive a label.
What to Send
Send your bare console only unless we specifically request otherwise — no controllers, cables, power supplies, games, discs, or accessories. We are not responsible for items sent that were not part of the repair.
Back Up Your Data
Back up everything before shipping. Many repairs result in complete data loss, including storage drive replacement, board-level work, and system reinstalls. We are not responsible for lost saves, accounts, downloaded content, or any other stored information.
If We Can't Fix It
Not every device can be repaired. If we are unable to complete your repair, we refund the repair price less a $49 bench fee covering diagnosis and labor, and return your device at no additional shipping cost. Shipping fees are not refundable, as they cover transit in both directions.
Some repairs carry a meaningful chance of being unsuccessful. Where that applies, the approximate success rate is stated on the product page.
Diagnostics
The diagnostic fee is credited in full toward any repair you approve. If the repair costs less than the diagnostic fee, we refund the difference. If you decline the repair, the fee is retained and your device is returned.
Additional Work
If we find a different or additional fault after inspection, we contact you with a quote and get your approval before doing anything extra. We never perform or charge for unauthorized work.
Older Hardware
Retro and used consoles contain aged plastics, brittle clips, and components near the end of their service life. Disassembly carries inherent risk. We exercise reasonable care but cannot guarantee aged materials survive normal service.
Warranty
Repairs carry a 90-day limited warranty on the parts we install and our workmanship, beginning the day we ship your device back. Warranty repairs do not restart the 90-day period. Full details on our Warranty page.
Turnaround
Turnaround estimates begin when your device arrives and assume parts are in stock. Estimates are not guarantees.
Unclaimed Devices
If a device remains unclaimed or an outstanding balance unpaid for 60 days after we notify you, it is considered abandoned and may be sold or disposed of to recover costs, as permitted by Texas law.
Limitation of Liability
Our total liability for any claim is limited to the amount paid for that repair. We are not liable for indirect, incidental, or consequential damages including data loss or loss of use.
Last updated: August 2026. The version in effect at the time of your order applies. See our full Terms of Service and Warranty for complete details.